Privacy Policy

The Old Courts is committed to protecting your privacy. We will use the information that we collect about you in accordance with the General Data Protection Regulation 2016 and the Privacy and Electronic Communications Regulations 2003.

Who We Are
The data controller is Arts at the Mill CIC. The Old Courts is an arts centre operated by Arts at the Mill CIC. The Old Courts is a trading name of Arts at the Mill CIC a registered Community Interest Company in England
under Number 07411657 at Gerrard Winstanley House, Crawford Street, Wigan, WN1 1NA

Not many people know that we are a Community Interest Company which means that 100% of our profits go back into our projects. Like other charitable organisations we have to raise funds to enhance and continue what we do. All money that we generate from public events funds the work we do to benefit those who need our support the most.

Our Privacy and Data Principles

  • To provide clear, honest and open information about how we use your data.
  • To give you the choice about how we use your data.
  • To use your data appropriately and in a way that would be reasonably expected by you.
  • To only share your data with other organisations where have given your consent for us to do so, or where we need to do so in order to fulfil our contract with you.
  • To be accountable and responsible: to take active steps to protect your data from harm, and to have separate and enhanced procedures for the use of sensitive data (such as data relating to children or disability).
  • To ensure our staff and partners (suppliers and artists) understand these principles and their responsibilities in delivering them.


What information we collect

Buying tickets
You give us your information when you buy a ticket on QuayTickets, buy something on our website, sign up for one of our events or on our mailing list, make a donation or gift-aid declaration, or communicate with us.

A list of affiliated websites is below:

The Old Courts


We maintain a record of your transaction history including what you have purchased, the value of the purchase, when the purchase was made, your name, address and contact information but we never store your card number (although we may keep a note of the last four digits to help us identify transactions).

We will retain your data for 10 years from the point of your ticket purchase.

Email, Web Activity and Social Media
We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online, such as buying a ticket or which of our webpages you visit or links you click on.

Like most websites, we receive and store certain details whenever you use the The Old Courts. We use “cookies” to help us make our site – and the way you might use it – better. Cookies mean that a website will remember you and enable online transactions. It also helps us understand how you use our website, where we can make improvements and how best to tell our audiences about events they might be interested in.

We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests. Depending on your settings or the privacy policies social media and messaging services like Facebook, LinkedIn or Twitter, you might give third parties permission to access information from those accounts or services.

From Third Parties
Your information may be shared by us with other organisations, but only when you have indicated that you give your consent to hear from them. For example if you are making a booking on QuayTickets for The Old Courts, you will be asked specifically as part of the transaction whether QuayTickets can share your data with The Old Courts for marketing purposes. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.
Information available publicly

This may include information found in places such as Companies House, your biography on your work website or information that has been published in articles/ newspapers.

Sensitive data
Any data regarding disability or medical need and we take steps to ensure that any such information is only collected where necessary, is subject to enhanced security measures, used only for the purposes agreed, and erased when no longer necessary. Where we need to process any sensitive data we will obtain your specific consent for this.

What we do with your data
The information we hold about you is used to select and inform you of other relevant events or activities we think may be of interest to you.
We use your data to:

  • Respond to information you have asked for.
  • Communicate with you regarding your hire booking, ticket purchase or reservation.
  • Contact you if there are any important changes to your booking.
  • Keep a record of your relationship with us.
  • Ensure we know how you prefer to be contacted.
  • Occasionally undertake customer research to help us understand how we can improve our services or information.
  • Tell you about changes in our services or new services, events, offers, and opportunities to support us that we think you’ll find of interest.
  • Analyse your personal information to create a profile of your interests and preferences so that we can contact you with information most relevant to you.

You will have two options during the ticket booking process to opt in to The Old Courts & QuayTickets using your data in the manner prescribed in this policy.
You can unsubscribe at any point, using the link on each email, or by contacting us. You can e-mail

Sharing your data with Third Parties
We will not share any personal details with any other third parties without your agreement, unless required in order to fulfil our contract with you, or allowed by law.
In general, the third-party providers used by us to fulfil our contract with you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include our Ticketing and Events Systems providers, Email and Mail distribution services. We have agreements in place with each to ensure that your data is secure at all times and cannot be accessed or used for any other purpose.
We may share personal information with other organisations, particularly The Audience Agency who use this to analyse ticket sales for national and regional research into patterns of Arts attendance in England. This assists with reporting to funders and strategic planning, helping us to make better business decisions. Your personal data is never used by them to contact you, nor passed or sold on to any other agencies or companies, and we have agreements in place to ensure this.
When booking a ticket you may be given the choice to also hear from the artistic company you have booked to see. Where you explicitly agree for us to do so, we will pass your data to the relevant company and they will be in touch with you to communicate their own Privacy and Data Policy. Should you then wish not to hear from them, please get in touch with them direct.

How we keep your data safe
Your personal data will be held and processed by The Old Courts and for ticketing it will be held by Quaytickets on The Lowry’s systems.
Your data is always held securely. Access to customer information is strictly controlled and can only be accessed by people who need it in order to do their job. Certain data, for example sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors.
To find out more about how QuayTickets will keep your data safe

Giving You Control
We will only tell you about events, priority booking, ticket offers and opportunities to support us if you opt in to these communications during a ticket purchase or mailing list sign up. You can opt out from these communications at any time by clicking “Unsubscribe” at the footer of the newsletter, or by contacting us directly at

Your Rights
You have the following rights related to your personal data:

  • The right to withdraw consent at any time
  • The right to request a copy of personal information held about you
  • The right to request that inaccuracies be corrected
  • The right to request us to stop processing your personal data
  • The right to lodge a complaint with supervisory bodies such as the Information Commissioner’s Office or Fundraising Regulator
  • The right to erasure of personal data
  • The right to restriction of processing
  • The right to data portability

Contact Us
Please contact us if you have any questions about how your data is used, or wish to be removed from any communications or data processing activities:
Email us:
Or write to us at: The Old Courts, Gerrard Winstanley House, Crawford Street, Wigan, WN1 1NA